Smarter IDEAS - Simpler Life...

Are you concerned by -

• IT Budget Cuts ?
• Rapidly growing Installation Base ?
• Customer Support Operations bursting at it’s Seams ?
• Overstocked Inventories ?
• Dipping Customer Satisfaction Ratings ?

IDEAS Framework makes life simpler by embedding Intelligent Service Delivery Mechanism into your business.

Challenges of Good ‘IDEAS’

Extremely fast growth are challenging the company's existing support infrastructure.

• Leveraging top-tier business partners to provide field customer support requires a highly scalable operation.
• Tools that can effectively manage the service levels provided by business partners to end users are lacking.
• Third-party spare parts' depots are overstocked to ensure that the company can continue to adhere to its Service Level Agreements. While companies cannot compromise its quality, this requirement means that expenses will rise rapidly.
• Labor-intensive, manually based dispatch processes for parts and people are a standard procedure. Because faxes, phone calls, and non-priority email are the primary means by which dispatches, deliveries, and inventories are managed, the danger of an exponential explosion of the use of these communication methods is high.

For further information or clarification: IDEAS@kanrad.com