The Intelligent Device Enabled Auto Support Solution

Intelligent Device Manufacturing Companies today have various permutation-combinations of ERP-CRM-Logistics applications running side by side as islands of automation. Regardless of whatever the state of automation existing in each company, Kanrad's IDEAS Framework provides an EAI solution that seamlessly delivers effective Auto Support functions across the Organization thus providing an ROI to the Company in terms of

i) Reduction of workload on the CSR's so that now they handle only exceptions.
ii) Better customer support functions thru Auto Notification and Problem Resolution without Human Interventions.
iii) Scalable Framework that grows as the number of devices grows as it based on J2EE compliant Application Servers.
iv) Enhancement of Company Image in terms of better Service Response Times consistently every single time.


The IDEAS Framework integrates the various Enterprise Level Applications in the company namely ERP, CRM and the Logistics module to deliver a continuous Intelligent Device Enabled Auto Support mechanism to the client without any human intervention.

For further information or clarification: IDEAS@kanrad.com