IDEAS FRAMEWORK

To serve in the online world of business today, you need more than a Customer Relationship Management solution or multiple Internet touch-points or even a combination of these e-service utilities. You need the power of device driven service intelligence built into your business. This is where the Kanrad's suite of Intelligent Service Solutions comes in and integrates Auto Service into your business. KTI's intelligent service solutions improve customer service delivery while integrating with complimentary systems such as Applications, CRM, System Management and Knowledge Management Systems.

Can you imagine the numerous network devices sprung across the globe at your client's site sending their diagnosis automatically to the central Auto Support Center and the center automatically dispatching the required spare part to the client? Imagine all this without time consuming human interaction between the customer and your customer satisfaction representative.

"Business integration" KTI is the company that ties intelligent service mechanisms directly into your business infrastructure, through an extensible architecture, plug-and-play integration adapters and deep product partnerships. KTI provides ready integration with leading e-CRM systems, as well as e-business application platforms that leverage existing workflow and business processes.


IDEAS is a 4th Generation Service Architecture, which uses industry standard Technologies and platform like

• J2EE Compliant Application Servers - Weblogic, Websphere, Bluestone, Persistence etc.
• XML
• HTML based Web Interfaces
• Java2
• JDBC Connectivity
• Oracle or MS-SQL RDBMS
• O/S like NT, Various Flavors of Unix like Solaris, HP-UX, SCO, Linux and AT&T
• ERP Applications like SAP, Peoplesoft, BAAN, JD Edwards's etc
• Logistics Applications from World Chain, USPS, FedEx
• CRM Applications like Siebel, Vantive, Clarify, Trivium etc.

For further information or clarification: IDEAS@kanrad.com